The pandemic has changed consumer behavior dramatically and digital commerce has soared globally. Retailers are now relying on AI and technology both to customize the customer shopping experience and to manage their supply chains and inventory. Creating a successful e-commerce business has been about the technology behind the business as much as the products themselves. Panelists will discuss how the pandemic has transformed consumer behaviors and reinvented the brick-and-mortar experience. This session will explore shifts in consumer mindsets, trends in user experience, and the technology behind some of the most successful online retailers today.
Anchor, Bloomberg TV/Radio, Bloomberg LP
Chairman and CEO, Lowe's Companies, Inc.
Chief Technology Officer, Wayfair