The pandemic has changed consumer behavior dramatically and digital commerce has soared globally. Retailers are now relying on AI and technology both to customize the customer shopping experience and to manage their supply chains and inventory. Creating a successful e-commerce business has been about the technology behind the business as much as the products themselves. Panelists will discuss how the pandemic has transformed consumer behaviors and reinvented the brick-and-mortar experience. This session will explore shifts in consumer mindsets, trends in user experience, and the technology behind some of the most successful online retailers today.

Moderator

Carol Massar
Anchor, Bloomberg TV/Radio, Bloomberg LP

Speakers

Marvin Ellison
Chairman and CEO, Lowe's Companies, Inc.

Rodney McMullen
Chairman and CEO, The Kroger Co.

Jamie Salter
Founder, Chairman and CEO, Authentic Brands Group

Elizabeth Spaulding
CEO, Stitch Fix

Fiona Tan
Chief Technology Officer, Wayfair