The COVID-19 crisis will fundamentally alter the relationships people have with their banks. In this webinar, experts will address the challenges of navigating a crisis that is accelerating and changing trends in the retail banking industry. They will also discuss how the federal government is relying on banks to be the primary source of applications for the CARES Act Paycheck Protection Program (PPP). In the global financial crisis of 2008-2009, banks were part of the problem; now, they are part of the solution.