The COVID-19 crisis will fundamentally alter the relationships people have with their banks. In this webinar hosted by the Milken Institute, experts will discuss the challenges of navigating the crisis, and how it is accelerating and changing technological and other trends in the retail banking industry. They will also discuss how the COVID-19 crisis is causing the role of banks in society to evolve, as the federal government is relying on banks to be the primary source of applications for the CARES Act Paycheck Protection Program (PPP). In the global financial crisis of 2008-2009, banks were part of the problem; now, they are part of the solution.