Head of Visitor Engagement

Head of Visitor Engagement

About the Center for Advancing the American Dream    

In 2022, the Center for Advancing the American Dream will open its doors to millions of visitors from around the world. Steps from the White House on Pennsylvania Avenue, facing the historic U.S. Treasury Building, the Center will be housed in historic bank buildings on the National Historic Register and will attract a broad cross-section of visitors to our nation’s capital.  School children, museum-goers and history buffs, young and old, will be introduced via the Center to the most innovative leaders in education, science, government and business from around the world.   In 2021, millions more visitors will also be able to enter the Center’s “virtual doors” when it launches an online collection of American dream films, podcasts, educational curricula, and other resources.

The Center’s mission is twofold:  to tell the dynamic story of the American Dream, replete with its historical challenges and personal triumphs; and to secure the Dream for future generations by convening and galvanizing thought leaders, government officials, philanthropists and others dedicated to making the Dream an attainable reality for all, not only in America, but throughout the world.   The Center for Advancing the American Dream will combine active learning experiences, exhibitions, online programming, competitions, performances, speakers and colloquia, all designed to inspire informed, constructive, nonpartisan dialogue focused on four pillars supporting the American Dream: education and the educator, public health and medical research, entrepreneurs and innovation, and economic freedom and access to capital.

About the Position    

The Head of Visitor Engagement will be responsible for developing and delivering museum experiences and public programming about the American Dream, its four “pillars” of education, health, free enterprise and entrepreneurship, as well as foundational concepts of freedom, rule of law and democracy.  Through exciting immersive and interactive exhibits, preservation and display of historical artifacts, educational and entertaining live programming, and a major on-line presence, CAAD will engage millions of in-person and online visitors – anyone interested in learning about the American Dream and eager to pursue their own dream wherever they are in the world.   The position requires a senior and experienced museum executive with proven skills of creative content development and curation, excellence in execution and driving projects to completion, outstanding partner and relationship management, strategic thinking, and effective team management.  The Head of Visitor Engagement will be a part of CAAD’s senior leadership team and will report directly to the President.  


Visitor Center Experience

  • Work with CAAD leadership and strategic design partners to develop the content, exhibits, media, interactives, and experiences that will be publicly available within the CAAD visitor center (both the physical buildings and an online “virtual visitor center” to be developed).  
  • Ensure that the Visitor Center’s content and presentations encourage visitation and strong public interest and the daily guest experience is of the highest standards.  
  • Develop special exhibitions with global partners to keep the Visitor Center’s offerings fresh, topical, and on mission.
  • Collaborate with future Head of the Milken Network to align programmatic and fundraising goals across all platforms.
  • Collaborate with Chief Revenue Officer and Head of Strategic Partnerships to align programming, competitions, and other opportunities and plans with fundraising, revenue-enhancing and partnership goals and commitments.

The Collection

  • Assemble and supervise the CAAD curatorial team.
  • Develop a collection and acquisition strategy for objects and artifacts to be displayed at the Visitor Center or within its archive. 
  • Work with CAAD leadership to secure loans of objects and artifacts to augment the CAAD’s permanent collection, and oversee the care and display of those objects employing the latest museum curatorial standards. 

Content Research and Development

  • Oversee the ongoing research into subjects related to the American Dream through original research and the engagement of leading experts. 
  • Ensure that the content and experiences presented to the public are authoritative, current, and topical.  Data, infographics, and other representations of the American Dream will be created for use within various content channels.
  • Oversee the collaboration and integration with CAAD Competitions, the Milken Institute and CAAD Online Networks and Milken Institute conference programming.

Educational Programs

  • Develop a strategic plan for educational programs that serve CAAD’s overall mission.  
  • Coordinate work with CAAD educational team members to create onsite, remote, and digital educational programs that will engage a broad range of individuals and age groups.   

Special Programs

  • In cooperation with CAAD leadership, develop a compelling set of special programs that will enhance the stature of the organization and help to spread its positive message about the American Dream.  
  • Initiate programs such as author/expert presentations at the Visitor Center, awards for aspiring entrepreneurs at different stages, annual author/expert prizes, special evening programs and seminars, and private gatherings of industry leaders.
  • Develop and implement a private rentals policy for the Visitor Center’s physical facilities.


  • At least 20 years' relevant experience, including mandatory extensive museum or visitor center curator experience;  
  • Graduate-level museum curator or museum studies degree preferred;
  • Extensive experience in creating visitor exhibits and immersive/interactive/AI visitor programs

(Specific examples will be required);

  • Experience in strategic planning and execution in mission-driven organizations;
  • Experience in the organization, supervision and management of multiple on-going projects;
  • Demonstrated strong leadership and management skills;
  • Exceptional oral and written communication abilities: one-to-one and one-to-many;
  • Ability to maintain effective communications with the President, Board, and senior leadership;
  • Experience in the development of complex program budgets and their fiscally responsible execution;
  • Proven ability to hire and develop a team of museum and program professionals;
  • Demonstrated knowledge of museum best practices, leading museum experiences, and the latest curatorial standards;
  • Experience working in multicultural environments; 
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook;  
  • Have the necessary authorizations to work in the United States of America.

About the Milken Institute

The Center is a division of the Milken Institute, a globally engaged, publicly supported, non-partisan, nonprofit think tank with offices in Santa Monica, California, Washington, D.C., London, and Singapore. Its mission is to improve lives around the world by advancing innovative economic and policy solutions that create jobs, widen access to capital and enhance health. The Milken Institute offers an excellent benefit package including medical/dental, LTD, Life, Flex Spending Program, 403(b) tax-deferred retirement savings plan, and  E.O.E.

Note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. Being authorized to work in the U.S. is a precondition of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.  

Please submit a cover letter and resume - all applications materials should be attached as PDF files. Any application that does not include both a cover letter and a resume saved as PDFs will be rejected.